We deliver all over the world.
USA and Canadian orders ship from our Los Angeles warehouse.
Australian and other International orders ship from our Sydney warehouse.
To Place an order outside of United States Territories or Canada please proceed to our Australian site www.uo.com.au or change flag in top right corner of page.
At this stage we only offer standard shipping.
Within United States: Free Standard Shipping on all Purchases over $40.
To Canada – US $28 Standard Shipping on all Purchases
Within Australia – Free Standard Shipping on all orders placed on our Australian site www.uo.com.au
International orders – Please proceed to our Australian site
You will receive an email confirming your order. Your order will be shipped within 3 business days.
If for any reason your items purchased are sold out, we will notify you by email as soon as possible and you will receive an immediate refund.
Transit time and courier service may vary depending on where your item was shipped from.
In United States we use UPS to delivery packages.
Please note, all orders are shipped with signature requirements. Please provide a residential or work address as we do not ship to PO boxes.
Estimated transit time within USA and Canada is 5-7 days. Although on occasion there may be a small delay due to public holidays.
WHO WILL DELIVER YOUR GOODS
UPS are the preferred carrier for Urban Originals. You will receive an email with a UPS tracking number after your order has been dispatched.
Orders shipped within USA take 2-7 business days from shipping date depending on your location. International orders take between 7-14 business days from shipping date.
CURRENCY, TAXES, DUTY
All products and payments are in US Dollar currency.
Please note for International orders you may be liable for import duties and/or customs excise on your order and you are responsible for payment of these when the order enters your country. Urban Originals will not be liable for duties or taxes on International orders.
INTERNATIONAL DUTIES & TAXES
Import duties or taxes may be applicable when your order arrives at its destination country. Fees on a shipment have to be paid by the receiver. Urban Originals cannot be liable for these fees and these fees are non-refundable upon returned goods. These vary by country so we recommend contacting the local customs office for information on fees before placing your order, to avoid unavoidable charges.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customer to make sure that the shipping address is correct. If the wrong shipping address is provided, please contact us email@example.com. We will do our best to fix this issue. If however the parcel is returned and the customer requests to resend the parcel additional shipping fees may be applied.
ORDER CANCELLATION/ MODIFICATION:
If you decide to cancel or modify your order please write to us at firstname.lastname@example.org. We will do our best to assist you.