We get online shopping isn’t a science. We want you to be chuffed with your Urban Original.
So if you’re keen to send a full-priced product back – we’ll exchange or refund it for free, as long as it’s within 30 days of when you pressed the ‘add to cart’ button.
To be eligible for a return
- Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be in the original packaging, which must be in original condition, including branded dust bags
- Item(s) must be unused with the original tags still attached.
If your merchandise disappears without proof of delivery, we can’t wear that. The original shipping charges aren’t refundable; if you are exchanging for an alternative item, additional shipping charges apply.
Finally, we can only exchange or refund if you made your purchase on our Urban Originals website. If you bought your item at a stockist – you’ll need to chat with them to nut-out their returns policy.
If you decide to cancel or modify your order please write to us at sales@uo.com.au. We will do our best to assist you.